Legal

Privacy Policy

This Privacy Policy explains what information Confiserie du Nord collects and how it is used. Last reviewed: [Date of last review].

Data controller

Confiserie du Nord SAS, SIREN 334381159, 50 rue de l'Epideme, 59200 Tourcoing, France. Contact: [email protected].

What data is collected

When you place an order: full name, phone number, email, city, delivery address or pickup point, chosen delivery and payment method, the products ordered and any order comment.

When you use the contact form: name, email, phone and your message. [The contact form is not yet connected to a backend; messages are currently not stored or sent.]

We do not collect card details — no payment is processed on this website.

Why it is collected and how it is used

To process, prepare and deliver your order, to contact you about it, and to handle questions, returns and refunds.

Data stored in your browser

Your cart, cookie preference and the receipt of your latest order are stored in your browser. See the Cookie Policy.

Data retention

[Retention periods to be provided after legal review.]

Data protection

Order records are not publicly accessible through the website. [Further technical and organisational measures to be described after review.]

Your rights

You may contact us to ask about, correct or delete the personal information connected to your order, subject to applicable law. [Full list of rights to be provided after legal review.]

Contact

Confiserie du Nord SAS · SIREN 334381159

50 rue de l'Epideme, 59200 Tourcoing, France

[email protected] · +33 3 20 47 12 43

confiserie-nord.com

Need to know

Frequently Asked Questions

Everything you need for a smooth Confiserie du Nord order.

View all answers
How do I place an order?

Add your chosen sweets to the cart, continue to checkout and enter your contact and delivery details. You can order as a guest — no account is needed.

How much does delivery cost?

Home delivery costs ₴99 and is free when your order reaches ₴1,500. Collection from a pickup point is free.

How can I pay?

Choose card or cash on delivery at checkout. No payment or card details are processed on this website.

Are the products shown in stock?

Every product page shows its current availability. Stock is checked again when you place the order, so unavailable quantities cannot be ordered.

Where can I check ingredients and allergens?

Verified details are shown on the product page when available. Recipes and packaging can change, so always check the label before consuming.

What if my order arrives damaged or incorrect?

Contact us with your order number and, if possible, a photo of the item and packaging. We will review the issue with you.