Customer support
Returns & Refunds
This page explains how to contact us about a return or refund. Last reviewed: [Date of last review].
This document is a template and is not legal advice. It will be reviewed and finalised before the store launches.
When a return may be requested
[Return eligibility and time limits to be provided after legal review.]
Food and confectionery products
Because our products are food, some items may not be returnable once delivered or opened, in line with applicable law. [Final rules for food products to be provided after legal review.]
Damaged or incorrect products
If an item arrives damaged, faulty or different from what you ordered, please contact us as soon as possible. A photo of the item and packaging helps us resolve it quickly.
Information we need
Your order number (for example SR-20261001-1234)
The name, phone number or email used for the order
Which items are affected and a short description of the issue
Refund process
Because payment is made on delivery, the refund method will be agreed with you. [Refund method and timing to be provided.]
How to contact us
Use the Contact Us page or the contact details below.
Contact
Confiserie du Nord SAS · SIREN 334381159
50 rue de l'Epideme, 59200 Tourcoing, France