Legal

Terms & Conditions

These Terms & Conditions apply to your use of the Confiserie du Nord website and to orders placed through it. Last reviewed: [Date of last review].

1. General provisions

The Confiserie du Nord website is operated by Confiserie du Nord SAS, SIREN 334381159, registered at 50 rue de l'Epideme, 59200 Tourcoing, France. Website: https://confiserie-nord.com.

2. Definitions

“Store”, “we”, “us” — the operator of Confiserie du Nord. “Customer”, “you” — the person placing an order. “Order” — a request to buy products submitted through checkout.

3. Product information

We aim to describe products accurately. Packaging, ingredients and allergen information may change by the manufacturer — always check the product packaging before consuming.

4. Prices

Prices are shown in Ukrainian hryvnia (₴). The price applied to your order is the price at the moment the order is placed, recalculated by our system at checkout.

5. Ordering

Orders are placed as a guest by completing the checkout form. Product availability is checked when you place the order.

6. Order confirmation

When an order is successfully placed you see an order number on screen. [Further confirmation process to be provided.]

7. Payment

Payment is made by card or cash on delivery. No payment is processed on this website. See Payment Methods.

8. Delivery

Delivery methods and costs are described on the Delivery & Shipping page.

9. Returns

Returns and refunds are described on the Returns & Refunds page.

10. Customer responsibilities

Provide accurate contact and delivery details, and use the website lawfully and in line with our Acceptable Use Policy.

11. Store responsibilities

[Store obligations to be provided after legal review.]

12. Intellectual property

Product names, brands and packaging shown belong to their respective owners. Website content belongs to Confiserie du Nord SAS unless stated otherwise.

13. Limitation of liability

[Limitation of liability wording to be provided after legal review.]

14. Changes to terms

We may update these terms. The version published when you place an order applies to that order.

Contact

Confiserie du Nord SAS · SIREN 334381159

50 rue de l'Epideme, 59200 Tourcoing, France

[email protected] · +33 3 20 47 12 43

confiserie-nord.com

Need to know

Frequently Asked Questions

Everything you need for a smooth Confiserie du Nord order.

View all answers
How do I place an order?

Add your chosen sweets to the cart, continue to checkout and enter your contact and delivery details. You can order as a guest — no account is needed.

How much does delivery cost?

Home delivery costs ₴99 and is free when your order reaches ₴1,500. Collection from a pickup point is free.

How can I pay?

Choose card or cash on delivery at checkout. No payment or card details are processed on this website.

Are the products shown in stock?

Every product page shows its current availability. Stock is checked again when you place the order, so unavailable quantities cannot be ordered.

Where can I check ingredients and allergens?

Verified details are shown on the product page when available. Recipes and packaging can change, so always check the label before consuming.

What if my order arrives damaged or incorrect?

Contact us with your order number and, if possible, a photo of the item and packaging. We will review the issue with you.